Well, another year, another JD Power & Assoc. Initial Quality Study. This is a study that the manufacturer's either love or hate.Auto manufacturers are listening to the voice of the customer, as the industry sees a 6% reduction in problems compared to last year’s study. In the 2008 IQS, new-vehicle quality improves for the large majority of nameplates, and for all but three vehicle segments.
Honda receives the most model awards, for the Fit, Civic and CR-V. Chevrolet, Dodge, Lexus and Mercedes-Benz also have multiple award winners.